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Bucur Calin's Avatar

Bucur Calin

20 Apr, 2017 02:12 PM

Hello,

we have a problem concerning the crawler banner : we created a banner like this on our website, but we do not know how to set its views. Right now, it appears only on homepage sometimes, and only on certain devices.And it does not appear on our interior pages.
Please advice us how to set this banner to appear on both homepage and interior, and how we can set its frequency.

Thank you,

calin bucur

  1. Support Staff 1 Posted by Mike Cherichett... on 20 Apr, 2017 02:27 PM

    Mike Cherichetti's Avatar

    Hello Calin,

    Could you provide a link to your web site so we can check it out?

    -Mike

  2. 2 Posted by bucur calin on 20 Apr, 2017 02:44 PM

    bucur calin's Avatar

    Hey Mike,

    http://www.turnulsfatului.ro/

    Thx

    Trimis de pe iPhone‑ul meu

    Pe 20 apr. 2017, la 17:27, Mike Cherichetti <[email blocked]> a scris:

  3. Support Staff 3 Posted by Mike Cherichett... on 20 Apr, 2017 05:00 PM

    Mike Cherichetti's Avatar

    Hey Calin,

    Ok, I have looked at your web site and I see you have a zone named Special Wide (ID# 33) that you are using for the crawler.

    If you edit that zone in your AdvertServe control panel and scroll down to where it says "Zone Substitution" you will see that the zone has been configured to hide itself on tablets and mobile phones. Normally what you would do with a wide crawler zone like this would be to have smaller zones that are shown for tablets and mobile phones. For example, you could configure it to load a 728x90 zone for tablets or a 300x50 or 300x100 zone for mobile phones.

    The reason why it only appears on the home page is due to the way the crawler code was generated with the code wizard.

    In the code wizard it says that if the user clicks the crawler close button one of two things can happen:

    1. The crawler may appear again on the next page view
    2. The crawler will remain hidden for the duration of the users browsing session

    You chose the second option, so if you see the crawler on the home page and click the close button you will not see it again unless you close and re-open your browser to start a new browsing session. This is intended to make the crawler less disruptive to the user. Of course, there are other ways to make it less disruptive. For example, if you have chosen the first option you could set a frequency cap on the crawler zone. That would allow to limit how frequently each user could see it, i.e. maybe you want them to see it once every 5 minutes.

    If you do want the crawler to be visible on every page view, however, you either need to generate the code again and make sure to select the first option or you could edit the existing code in the page and remove the &polite=true parameter from it.

    -Mike

  4. Mike Cherichetti closed this discussion on 25 Apr, 2017 03:39 PM.

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