"401 Forbidden page" message

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10 Apr, 2014 08:17 PM


I have a remote worker that cannot click on images in our articles and reach the intended landing page. She receives the attached error message instead.

We spoke to one of our network technicians and they said that it must be either the Ad server is blocking her ISP, or her ISP is blocking the Ad server.

Can you help me figure out how to fix this?

  1. Support Staff 1 Posted by Mike Cherichett... on 10 Apr, 2014 08:21 PM

    Mike Cherichetti's Avatar

    Hi Mandi,

    Yes, it's possible if she was clicking on a lot of ads that our click fraud prevention may have blacklisted her.

    Can you have her visit http://www.whatismyip.com/ and ask her what it shows for her IP address there? It will also indicate if she is using a proxy server. Let me know what those are and I can have her whitelisted.


  2. 2 Posted by Amanda Knapp on 10 Apr, 2014 08:39 PM

    Amanda Knapp's Avatar

    Hi again Mike,


    IP: and no proxy detected.


    THANK YOU!!!




    Amanda Knapp

    Travel Research Online | Supplier Support

    2910 Kerry Forest Pkwy #D4-217, Tallahassee, FL
    Direct: (904) 371-4635 | Fax: (904) 800-1075

     <http://www.travelresearchonline.com/> www.travelresearchonline.com

     <http://www.facebook.com/TravelResearchOnline> www.facebook.com/TravelResearchOnline

  3. Support Staff 3 Posted by Mike Cherichett... on 10 Apr, 2014 09:41 PM

    Mike Cherichetti's Avatar

    Hi Mandy,

    Ok, yes, her IP was indeed blacklisted by our click fraud filtering. I've removed her from the blacklist so she should be able to see the ads now. Also, I put her in our whitelist so in the future she won't be blacklisted again.


  4. Mike Cherichetti closed this discussion on 16 Apr, 2014 02:13 PM.

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